For questions about orders, products, shipping, returns, or store policies, please contact Trainiq through our official support email. Email communication helps us keep a clear written record and respond with accurate order-related information.

Customer Support

Email: civaertyyuitaz@gmail.com

Support Channel: Email support is the primary and recommended contact method.

Typical Response Time: Most inquiries are reviewed within 1-2 business days, Monday through Friday. Response times are estimates and may vary depending on inquiry volume, holidays, payment review, carrier updates, or supplier information.

Official Website

Website: https://trainiq.us

Please make sure you are visiting our official website before placing an order or submitting order-related information.

Business Information

Store Name: Trainiq

Business Type: Online Retail Store

Main Category: Bodyweight + Functional Training

Website: https://trainiq.us

Contact Email: civaertyyuitaz@gmail.com

Operating Hours

Monday - Friday, 10:00 AM - 6:00 PM (GMT+8)

Messages may be received outside these hours, but replies are generally handled during business hours. Operating hours may change during weekends, holidays, store maintenance, or exceptional service interruptions.

Important Information

• Trainiq sells fitness-related products and accessories for general consumer use. Product availability, specifications, colors, packaging, and delivery estimates may change due to supplier, inventory, or carrier conditions.

• Any product or training-related content on our website is provided for general informational purposes only. It is not medical, health, rehabilitation, or professional fitness advice.

• Customers are responsible for checking whether a product is suitable for their own body condition, training level, space, and intended use before purchase and use.

• Always use products according to the product page, included instructions, warnings, and common safety practices. Stop use if a product appears damaged, unstable, or unsafe.

• Order changes, cancellations, refunds, returns, shipping issues, and replacements are handled according to the policies published on our website and applicable consumer laws.

• Information provided on this contact page is for store communication and business identification only. It does not replace, override, or modify the full Terms of Service, Shipping Policy, Refund Policy, or Privacy Policy published on our website.

• Please do not send sensitive personal, medical, payment-card, or unnecessary confidential information by email. We may request only the information reasonably needed to identify and support your order.

Before Contacting Us

To help us respond more efficiently, please include your order number, the email address used for the order, and a brief description of your question or issue. For delivery questions, please also include any tracking number available to you.

Last updated: June 9, 2026