Shipping & Delivery
🚚 Shipping & Delivery Policy – Trainiq
Thank you for shopping with Trainiq.
This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered when you purchase from our official store.
By placing an order with Trainiq, you agree to the shipping terms outlined below.
1. 📦 Order Processing Time
Orders are typically processed within 1–3 business days, Monday through Friday, excluding weekends and public holidays.
After placing your order, you may receive:
• An order confirmation email
• A shipping confirmation email with tracking information once your order has been dispatched
During peak seasons, promotional periods, supplier delays, inventory checks, or high-demand periods, processing may take up to 5 business days.
Processing time is separate from delivery time.
Submitting an order does not guarantee same-day processing or same-day shipment.
2. 💳 Shipping Fee
Trainiq may offer shipping rates shown at checkout based on your order, delivery location, shipping method, or active store promotions.
Unless otherwise stated at checkout, shipping fees are charged separately from the product price.
Shipping fees are generally non-refundable once an order has been shipped, except where required by applicable law or in cases of verified store error.
Any applicable shipping cost will be displayed before you complete your purchase.
3. ⏱ Estimated Delivery Time
Estimated delivery times may vary depending on the destination, carrier, product availability, and logistics conditions.
United States:
Estimated delivery time is typically 5–10 business days after shipment.
International Orders:
Estimated delivery time is typically 10–20 business days after shipment.
Delivery times are estimates only and are not guaranteed.
Actual delivery may be affected by:
• Carrier delays
• Weather conditions
• Customs processing
• Local delivery restrictions
• Seasonal logistics demand
• Incorrect or incomplete shipping information
• Inventory or supplier-related delays
• Public holidays or regional disruptions
Trainiq is not responsible for delays caused by shipping carriers, customs authorities, local delivery services, incorrect customer information, or other events outside our direct control.
4. 🔎 Tracking Information
Most orders include tracking information when available.
Once your order has been shipped, tracking details may be sent to the email address provided at checkout.
Please note:
• Tracking updates may take 2–5 business days to appear after shipment
• Tracking may not update in real time
• Some carriers may show limited tracking depending on the destination or shipping method
• International tracking may pause while the package is being processed by customs or transferred between carriers
If your tracking number does not update immediately, this does not necessarily mean the package has not been shipped.
5. 🚛 Shipping Partners
Trainiq may work with third-party logistics providers and shipping carriers depending on the destination, product type, warehouse location, and package size.
Carriers may include, but are not limited to:
• USPS
• UPS
• FedEx
• DHL
• Regional or local delivery partners
Carrier selection is determined based on shipping availability and logistics requirements.
Customers cannot always choose the final carrier unless a specific shipping option is available at checkout.
6. ✏️ Order Changes & Address Updates
If you need to update your shipping address or order details, please contact us as soon as possible at:
Address change requests should be submitted within 12 hours of placing the order.
Once an order has entered processing, packing, fulfillment, or shipment, we cannot guarantee that changes can be made.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Trainiq is not responsible for delivery issues caused by:
• Incorrect shipping address
• Incomplete address
• Missing apartment, unit, suite, or building number
• Wrong postal code
• Refused delivery
• Unclaimed shipment
• Unavailable recipient
• Customer failure to respond to carrier delivery attempts
If a package is returned due to incorrect or incomplete customer information, we may offer one of the following options depending on the situation:
• Reshipment, with additional shipping fees where applicable
• Refund of the product price, excluding original shipping fees and any non-recoverable costs
• Store credit, where appropriate and agreed upon
7. 📭 Lost, Delayed, or Stolen Packages
If your package is delayed or appears to be missing, please first check your tracking information and contact the shipping carrier directly.
If a package is marked as Delivered but cannot be located, please check with:
• Household members
• Neighbors
• Building staff
• Front desk or mailroom
• Local delivery office
• The shipping carrier
Once a package is marked as delivered by the carrier, responsibility for the package generally transfers to the recipient.
Trainiq will assist where reasonably possible, but we are not responsible for lost, stolen, misplaced, or missing packages after carrier-confirmed delivery, unless required by applicable law.
If the carrier confirms loss before delivery, we may review the case and provide assistance based on carrier investigation results.
8. 📦 Split Shipments
For orders containing multiple items, products may be shipped separately.
This may happen due to:
• Different warehouse locations
• Product availability
• Package size or weight
• Carrier requirements
• Supplier fulfillment processes
If your order is shipped in multiple packages, you may receive separate tracking numbers.
No additional shipping fee will be charged for split shipments unless clearly stated at checkout or agreed upon separately.
9. 🌍 International Shipping
Trainiq may ship to selected international destinations where shipping service is available.
For international orders, please note:
• Import duties are not included unless clearly stated at checkout
• Taxes, customs fees, brokerage fees, and import charges may apply
• These charges are determined by the destination country
• Customers are responsible for paying any applicable import fees
• Customs delays are outside our direct control
Trainiq is not responsible for delays, additional costs, failed delivery, or returned packages caused by customs procedures, import restrictions, local regulations, unpaid import charges, or incorrect customer information.
Customers are responsible for ensuring that purchased products can be legally imported into their country or region.
10. 🏋️ Product Delivery & Fitness Equipment Notice
Trainiq sells bodyweight and functional training products intended for general fitness and training use.
Some products may be heavy, bulky, or require careful handling upon delivery.
Customers are responsible for:
• Inspecting packages upon delivery
• Checking all items before use
• Reading product instructions, warnings, and setup guidance
• Using products only as intended
• Ensuring the training area is safe before use
Delivery of a product does not imply that it is suitable for every individual, environment, training level, or use case.
Trainiq is not responsible for injuries, accidents, property damage, or losses caused by improper setup, misuse, unsafe training conditions, failure to follow instructions, product modification, or use beyond the product’s intended purpose.
11. ✅ Delivery Responsibility
Once a shipment is confirmed as delivered by the carrier, the package is considered delivered to the shipping address provided at checkout.
After carrier-confirmed delivery:
• Responsibility for locating and securing the package belongs to the recipient
• Trainiq is not liable for theft, loss, misplacement, or damage occurring after delivery confirmation
• Customers should contact the carrier directly for delivery disputes or missing package claims
We may assist with reasonable documentation or communication where possible, but final resolution may depend on carrier records and investigation results.
12. ⚠️ Shipping Delays & External Factors
Shipping times are estimates and are not guaranteed.
Trainiq is not responsible for delays caused by circumstances outside our direct control, including but not limited to:
• Carrier disruptions
• Weather events
• Natural disasters
• Customs delays
• Labor strikes
• Public holidays
• Supply chain delays
• Incorrect customer information
• Security checks
• Local delivery restrictions
• Government or regulatory actions
We will make reasonable efforts to provide available tracking information and support, but we cannot guarantee delivery dates once a package is in the carrier’s possession.
13. 📩 Contact Information
For shipping-related questions, tracking issues, address updates, or delivery concerns, please contact our support team.
Email: civaertyyuitaz@gmail.com
Official Store: https://trainiq.us
Store Name: Trainiq
Main Category: Bodyweight + Functional Training
We typically respond within 1–2 business days, Monday through Friday.
14. 📝 Final Notes
Shipping times are provided as estimates only.
By placing an order with Trainiq, you acknowledge and agree that delivery may be affected by third-party carriers, customs authorities, customer-provided information, product availability, and other external factors outside our direct control.
Trainiq will make reasonable efforts to assist with shipping-related concerns, but we are not responsible for carrier delays, customs delays, incorrect address information, refused deliveries, unclaimed packages, or packages confirmed as delivered by the carrier, except where required by applicable law.
Trainiq Official Store
Bodyweight + Functional Training Gear
https://trainiq.us